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Dale Pollak has launched a blog
Automotive Web Design said: You were right in that point of view. but still the user wants to buy a good car from a company that... [more]

Website gets ripped off what to do....
Eric Miltsch said: Syed & Umer...nice job in tracking them down - glad to see it worked out well. [more]

Website gets ripped off what to do....
Eric Miltsch said: Syed & Umer...nice job in tracking them down - glad to see it worked out well. [more]

Conversion Basics - Part 1 of 2
Umer Farooq said: Few other things that can be considered as conversions... Comment on Your Blog or subscription to y... [more]

Website gets ripped off what to do....
Jake said: I feel your pain Umer. We had the same thing happen about a year ago, but our guy was in the States... [more]

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PicLens - Dealer Inventory Photo Browsing

We have enabled PicLens support for all our dealer websites. PicLens makes it easy for you to provide your website visitors with an immersive slideshow experience.

Visitors simply click on the PicLens icon in their browser, and a slick slideshow interface will instantly appear with your inventory images.

Below is a quick video showcasing PicLens in action…

 

Dale Pollak has launched a blog

Dale Pollak author of In Velocity, From the Front Line to the Bottom Line (a must read) and founder of vAuto has just launched a new Blog at www.dalepollak.com. So head on over and checkout excellent post like The Origin of Certified Vehicles. Personally I'm all for “certification” ethical standards.

Following is the official press release.


NEW DALE POLLAK BLOG FOCUSES ON USED-CAR INDUSTRY TRENDS

Author, former new-car dealer and high-tech entrepreneur Dale Pollak has launched a blog (www.dalepollak.com) to discuss used-car sales trends.

An extension of Pollaks best-selling book on the used-car industry, the blog features daily insights and anecdotes on used-car business operations. In Velocity, From the Front Line to the Bottom Line, Pollak discusses the Internets impact on used-car sales. A must read for auto dealers and their used-vehicle sales personnel, the book recently broke into Amazon.coms top-10 list of reference books.

Pollak notes that today Internet-savvy shoppers compare prices and options on a wide variety of vehicles before their first visit to a dealership used-car lot. To succeed, he believes that used-car dealers will need to change their traditional business models and adopt a more sophisticated approach to inventory management.

The nations more than 70,000 independent and franchised used-car dealers are challenged not only by a new generation of Internet-shopping consumers, but by a growing number of used-car superstores, according to Pollak.

I hope my new blog will be helpful to dealers and their new- and used-vehicle sales departments as well, he says. The blog is interactive and will be as informative as possible. We plan to have fun with it too.

Pollak has more than 25 years of retail dealership experience, including 13 years as the owner of Pollak Cadillac GMC Truck in Elmhurst, Illinois. Among other distinctions, his store consistently ranked among the top-five Cadillac dealerships for customer satisfaction nationally.

As a successful dealer, Pollak placed a high priority on his stores pre-owned vehicle operations. He continues to believe that used-car sales departments are the key to successful dealership operations and are important new-vehicle sales drivers as well. In todays technology-driven market, he points out that pre-owned vehicle operations need to be managed from a financial and data-driven perspective.

Dale Pollak also is the chairman and founder of vAuto, a Chicago-based company that provides retail automotive dealerships with a better way to price, appraise and stock pre-owned vehicles. Prior to founding vAuto, Pollak served as vice president of sales and business strategy at Digital Motorworks, a market leader in data integration and application development for OEMs, mega dealers and third-party providers. He helped build the company from inception to its acquisition by ADP in 2002.

A highly sought-after speaker at national dealership conferences, Dealer 20 groups and state dealer association meetings, he most recently was a featured speaker at the 2008 National Automobile Dealers Association (NADA) convention in San Francisco, the CPO Forum for certified used-car dealership operations in Detroit and the Digital Dealer Conference and Exposition in Orlando.

The auto industrys fastest-growing provider of Internet-based used-vehicle inventory management systems, vAuto attracted more than 1,000 visitors a day to its booth during the 2008 NADA convention.

Five out of the nations six highest volume franchised dealerships by brand, including Ford, Honda, Nissan, Lincoln Mercury and Toyota, use pricing and appraisal strategies supported by vAuto software solutions. Virtually every imported and domestic vehicle brand is represented on vAutos customer list, including Acura, Audi, BMW, Hyundi, Infinity, Kia, Lexus, Mercedes and Porsche, as well as all Chrysler and General Motors brands.

Headquartered in the Chicago suburb of Oakbrook Terrace, vAuto maintains a research and development center in Austin, Texas. More information is available on the Internet at www.vauto.com.


Contact:

vAuto
Steve Chastain, 877-629-7648
E-mail: schastain@vauto.com
or
AutoCom Associates
Larry Weis or Christina Eckl, 248-647-8621
E-mail: lweis@usautocom.com or ceckl@usautocom.com
####

How to increase your dealership website conversion rate (Part 2 of 2)

Here are 30 tips you can implement right now to increase your dealership website conversion rate.

  1. Attract qualified traffic… if you are a Ford dealership don't just do pay per click campaigns for generic terms… like dealership, service center, auto repair, auto dealer.
  2. Add a track able toll free number on your website. You can use services like CallSource , WhosCalling
  3. Have a great looking dealership website design… since Jake over at HigherTurnover.com has done a really nice write up on this, go check that out.
  4. On your finance applications make sure you are using SSL and the user knows about it.
  5. Have a clearly defined privacy policy… on each form that you request for mailing list signup, state that you won't sell or rent the list out to any third party.
  6. Keep the menu names standard… don't have the user guess what is under a menu item.
  7. Include directions button wherever you display your address.
  8. List your address, phone and contact link on each and every page.
  9. Don't auto play sound or better yet have no sounds on your homepage… most visitors will visit your dealership site from their work. Check out an excellent post over at SEOMoz on why you don't need sound on your website. TIP: You can figure out where most of your traffic is coming from by looking at your website's hourly stats and network location maps.
  10. Provide clear images of your vehicles… check out AutoTrader.com “How to Sell Your Car” section for more details.
  11. Keep important information above the fold – at the very minimum show your potential customers make, model, price, general specs and contact button. If they can see this within first couple of seconds you can capture them, remember “Eye level, is buy level”.
  12. Include points of reassurance by every point of action. Ex. – Let the visitor know that someone will contact them in the next 4 hours, a day etc.
  13. Remove distractions form your lead generation forms… don't display any offers or flash banners on the pages or worst a pop-up.
  14. If you have multi-step lead generation form use process indicator. Ex. - If your finance form has multiple steps, indicate what step they are on and how many steps there are.
  15. Implement one click or at max two click inventory display.
  16. If you have a lot of vehicles allow the user to sort on price, make, model, and year.
  17. Use real customer testimonials and authentic customer photos… no stock photos. You loose on credibility.
  18. Look over your lead forms and only keep the fields you need… if first and last name would do… remove the field for MI and Salutation…
  19. Have clear and concise error messages on your lead form… Clearly state what the error is… where the error is… and how it can be fixed.
  20. Have an “About Us” page on your dealership website.
  21. Write a great description of your used vehicles… check out “ 10 Tips for Writing Online Car Ads
  22. Spell check your website.
  23. Update those copyrights statements in the footer… its 2008 and not 2007.
  24. Identify / Create a USP (Unique Selling Proposition) to distinguish your dealership from the rest and exploit it. Ex… "we're the no-hassle car dealership. One price - you know exactly where you stand."
  25. Optimize your website for search engines… most of your traffic will come from search engines… you can read more on SEO in our Search Engine Optimization category of this Blog and check out AutoConversion.net for more info on this topic.
  26. Use your homepage wisely…. Don't just have an image of your dealership on this page… add some featured vehicles, quick inventory search, and link to service appointment lead form.
  27. Provide a “Specials” or “Sales” section on your website.
  28. Add “Reassurance logos” on your website site… such as local dealership association, BBB, CarFax, etc… (BTW Carfax 1-Owner vehicles sell faster and sell at a premium...)
  29. Include live chat and/or click to call now.
  30. And most important of all, make sure your website is useable.

Interested in more ways to increase your website conversion rate then checkout…

Google Conversion University
LunaMetrics Blog
GrokDotCom

Conversion Basics - Part 1 of 2

Beginning of new year and everyone is taking about conversion rate... so I'll jump into this  and give my thoughts and explain bit more on:

  • What is conversion rate?
  • How do I increase my dealership site conversion rate? (Part 2)

In this two part series first we are going to look at, what is conversion rate?

Since most dealership sites are actually lead generation sites,  the conversion rate  is the number of visitors as a percentage of total visitors who complete a form and you are able to contact them again. So in our case a successful convert is someone who has completed one of the online lead generating forms or got in touch with your dealership through your website. A dealership website commonly convert around 1%-3% rate.

So what are some of these lead generating forms? Well it could be any of these... the more you have on your dealership website the better.

  • Contact Form.
  • Test Drive Form
  • Quick Quote Form
  • Online Vehicle Configurator
  • KBB or Black Book Trade In
  • Schedule a Test Drive
  • Online Winnings (Free Gas, Signed Baseball, etc)
  • Click to View Price (simple email, name, phone form)
  • Online Coupons
  • Parts Request
  • Service Appointment Form
  • Finance Form
  • Vehicle Locator
  • Live Chat
  • Click To Call
  • Pre-Approval Form
  • Contact this staff member
  • Mailing list signups

So thats the basics of what conversion rate is and where it can happen on your site... next  we will look at how to increase your dealership website conversion rate.

 

 

 

Has Ford gone nutts...

From slashdot....

"In a move that can only be described as 'Copyright Insanity', Ford Motor Company now claims that they hold the rights to any image of a Ford vehicle, even if it's a picture you took of your own car. The Black Mustang Club wanted to put together a calendar featuring member's cars and print it through CafePress, but an attorney from Ford nixed the project, stating that the calendar pics and 'anything with one of (member's) cars in it infringes on Ford's trademarks which include the use of images of their vehicles.' Does Ford have the right to prevent you from printing images of a car you own?"

 

Website gets ripped off what to do....

AutoJini.com Original Website Design
Pro-Solution.net/Cyberonline.in Rip-Off Website Design

 

Few days back I was on live chat monitoring our traffic and I noticed that I'm getting traffic from Pro-Solution.net. I was bit puzzled as to why that is... so I decide to visit the URL and to my surprise our website word for word and code for code was appearing on that domain.

First I was bit happy that our design and content is good that someone is ripping our design… then the reality sets in... Questions start flowing... Is one of our competitions trying to sabotage our natural SERPs (search engine result pages) rankings by duplicate content penalty? How will this affect my website stats? How will this affect my AddThis.com stats? Are my live chat request stats going to be wrong? What can I do to stop this?

Before I can do anything I need to figure out who are these thief’s... so I explore the site a bit and nothing their other then the first page... but they have phone number listed... lets take the diplomacy route and ask them to remove the site or at least change the text... I dialed the international number and get network is busy or number is wrong... no luck.

So I do a quick WHOIS on the domain to see if the registrar information is available... no luck there either... it is protected. Okay... lets do a reverse DNS lookup... ping the domain, find the IP and find other domains hosted on that same IP. Wola success, 55 other domains. I visit each one and notice another domain http://www.cyberonline.in with our site design and content... do a WHOIS on the domain... get the contact info... call and same message network is busy or number is wrong... 6 man hours lost but was able to answer that it is not the competition... as no other dealer websites are on that network... and this company is based out of Chennai, India.

Okay well diplomacy route is not working out... so what are my legal options?

According to The Plagiarism Today article “Web Design Plagiarism” we can't really do anything about the site design... but due to line for line code copy we have intellectual property rights and since the site is hosted in the States I can file a DMCA compliant with the hosting provider and article on LearnAboutLaw.com provided a sample copyright infringment DMCA notice to service provider. Now I just need the service provider info... quick IP whois on ARIN provides me abuse@softlayer.com. I have filled the DMCA complaint and lets see what happens.

In the mean time I will defiantly be playing the shame game as suggested by zenscope studio blog. I have already posted the site on pirated-sites.com and this blog entry. Who knows Pro-Solution or Cyberonline will read this blog entry and take the site down. errr

CDMData you guys rock!!

Recently we were doing a dealership website that uses CDMData Digitallot product. Where CDMData associate comes to your dealerships lot and takes the pictures and prints the window stickers. We needed to obtain the images and vehicle data for the dealership website. My first thought was this going to take us minimum of two weeks to get setup and ready to go. To my amazement all I had to do was place a call to CDMData Customer Service and provide the dealership information and got connected to Josh at the tech support team. First question he asked was how would I like the data? Wow! Hold it there buddy you don't need me to sign a NDA to look at your feed file... and you will actually allow me to define the file format and for free.  Are you serious? Sure enough he was... Few hours latter I had the images and the vehicle data with all the features. A process that would have taken me 2 weeks I got completed in less than 3 hours. Now that is outstanding technical support. Excellent! I will defiantly referrer dealers to your service.

Lessons the other lot management companies can take from CDMData.

1. Don't make me sign a NDA for a flat CSV file. It is just a text file... nothing special about at coma delimited text file. (I think the NDA is to stop people from writing bad reviews of the product)

2. Provide different file formats don't charge me extra for a simple change.

3. When you are VIN Decoding the vehicle give me all the features. Don't make me re-run the VIN Decoder.

4. Don't pass me around the organization.

 

Heat maps for your dealership website

Can you answer the following questions?
  • What does a visitor do when viewing a particular web page?
  • Where is there attention focused?
  • What is the best place to put your inventory link?
You can if you have heat maps.

What are heat maps?
It is a eyeball or click tracking technology, this technology will detect where your visitor eyes/clicks are focused.

Is this worth it or just another fancy tool?
It is worth it's price in gold. Heat maps will provide you with very valuable insights and help you increase your conversion.

Take for example AutoJini homepage heat map below. We can tell from looking at it that our banner on the home page does lot better if it is at the top position compared to bottom position.

Interested on finding out what's working on your dealership website, contact us.

Automatically downloading data in XML format from ADP and ReyRey systems thru dial-up

Warning this posting is purely technical. If you are looking for a way to dial-in to ADP or Reynolds & Reynolds DMS system and download customer data, inventory, financial or anything else then you should read on.

To do this we need scriptable terminal program. Our options are:

Expect, tool for automating pretty much anything using Tcl. We won't be using it as I could not get it to work on windows. O'Reilly Expect programming book is available from Amazon if you like to go this option. Could not find it on O'Reilly - Safari Books

Kermit, offers interactive and scripted terminal emulation. I just could not figure out how to get this going... Kermit has lot of books available all published in 90's. Couldn't find any on O'Reilly - Safari Books. Hmm I should just cancel my Safari subscription... any time I really need to find a book it is not there.

AccuTerm, I mention it here as a solution. Did not try fully as the trial is limited and does not allow dial-up's. Frankly if I was the owner I would make sure that my software has all the functionality in trial mode.

PowerTerm, now this is what we be using and for $149.00 it is worth it and you can download a fully functional 30 day trial. Kudos. It comes with a nice auto script record for the times you are stuck. The documentation is complete. Has nice examples and possibilities are endless. Quick note... I could not get the Creative USB modem to work with the program.

and many others Google for it.

Lets gets started... In this example we are going to dail-in to ADP system, enter our credentials, select reports, select our inventory report, capture the output and turn it into XML and save for processing. Assumptions that we are making are:

1. You can actually dial-in... By the way don't forget to support Open Secure Access
2. You have already created a report and saved it on system.
3. The report is the first thing in your report list... could be any record... but name it so it is first thing. Hey if you are up to it write another script that will create the report on the fly for you and share it with me. :)

Open notepad or notepad2 and create new file and cut and paste the the code from the following URL.

http://www.autojini.com/blog/powerTerm_example.txt

You will likely need to modify this to match your needs. I have documented the code well and you should be able to make sense of it. If you are lost or can't figure it out and need our help give us a call we can write the script for you.

Control who accesses your data and how it's used - Join OSA NOW!

Open Secure Access Member.Join Open Secure Access and send a message to Reynolds and ADP... It’s your data. You know best what to do with it. If you believe that you should control your data and access to it then show your support by joining OSA.

With dealers’ needs in mind, OSA members stand behind five key principles:

  • Dealers should control who accesses their data and how it’s used.
  • Industry participants should work together to ensure dealer data is secure.
  • Third parties that have dealer permission to utilize a dealer’s data should be able to access the data through their own efforts or through the services of an independent company.
  • DMS companies should facilitate interaction with all data available to a DMS user by providingtechnologically advanced means to interact with (read and write) that data, either through a robust set of APIs, system functionality, or direct access to the database.
  • Industry participants, including DMS companies, that provide essential services required to facilitate access to, and interactions with, dealer-permissioned data should be reasonably compensated.
If you believe that you should control your data and access to it, there are important ways to show your support:

  • Visit us at www.opensecureaccess.com and join.
  • Provide input as we design the data security guidelines and certification process by contacting OSA at www.opensecureaccess.com.
  • When you sign your next DMS contract, make sure you have the right to control your data and decide who can access your DMS – without paying unnecessary or exorbitant fees.
Click here to read the open letter published in Automotive News.

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